How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 574-975-7755

Fill Out The Form To
Claim Your 2 Hours
Of FREE Support

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Great Service & Knowledgeable Staff!

Becoming a customer of DMS gave us the benefit of having a dedicated team of knowledgeable specialists available to us at all times. In our business, we need our computer systems functioning at maximum capacity. Down time equal lost revenue. We really appreciate the timely responses from DMS and their ability to keep our system up and running, despite any issues that may arise. Investing in DMS has been a huge benefit to our company.  As business owners, we appreciate the peace of mind we have that when a problem arises, it will be dealt with promptly and professionally.

Julie Kershner Office Manager
Hawk Enterprises of Elkhart, Inc.

Immediate Responses & Fast Resolutions!

The biggest benefit of being with DMS is their responsiveness. Regardless of the day or time, DMS responds almost immediately and resolves issues accurately and in a timely manner. Downtime is critical for us. By having DMS fully manage our systems, we can run our business systems without interruption. I recommend hiring DMS if you need a reliable and responsive IT team.

Anjali Dayal Managing Partner
McBreen, Kopko, & Dayal LLP